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Help protect your phone by installing the latest software updates as soon as they are released.

Create a custom passcode for accessing your phone.

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Turn off Bluetooth when you’re not using it.Avoid storing sensitive information (like credit card numbers) on your phone.Here are some more ways you can keep your phone secure.

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We’ve already discussed some of the ways you might download malware on your phone, so help avoid those by diligently vetting apps, checking suspicious links before clicking them, and steering clear of public Wi-Fi. Once you’ve removed the malware, reset all of your passwords and create unique passwords for each account. It’s possible that your login information was compromised when your phone was hacked.

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For most Android phones, you can access the reset option via your settings menu, or by holding down the power and volume buttons.įor more detailed instructions, visit Google support.

You should visit your phone manufacturer’s website for specific instructions.

Android reset instructions vary by manufacturer.

Instructions for resetting an Android phone Otherwise, open iTunes.įor more detailed instructions, visit Apple support.

If you have a Mac with macOS Catalina 10.15, open Finder.

Follow the instructions below to reset your iPhone or Android. This will, however, wipe any data stored on your device, such as photos, notes, and contacts, so it is important to back-up this data before resetting your device. The majority of malware can be removed with a factory reset of your phone. You should run this regularly, but if you haven’t done so before, now is a good time to start.

Run anti-malware softwareĪnti-malware software can help you identify and target malware lurking on your phone. If they don’t, delete them from your phone. Confirm that any recently downloaded apps came from reputable developers and have good reviews. If you find that your phone has been hacked, take an inventory of your apps and delete anything that came from a third-party source (in other words, not the Apple App Store or the Google Play store). Delete suspicious appsĪs you’re now aware, downloading a suspicious app is a common way to invite malware onto your phone. Before you start, we recommend letting your contacts know that your phone has been hacked, and that they shouldn’t click any suspicious looking links they may have received from you.

If you’ve determined that your phone has been hacked, there are some steps you can take to address it. To keep your connections safer, use a VPN (virtual private network) for encryption and online privacy. Using your phone to browse on public Wi-Fi can increase the chances of your phone being vulnerable to hacking. If you’re browsing the web and come across a link you think may be suspicious, plug it into a site scanner like Norton Safe Web before clicking on it. There’s a chance they may include malware. If you receive an email or text from a sender you don’t know, avoid clicking any included links or downloading any attachments. The majority of the reviews should be positive. For example, the developer for the Gmail app should only be listed as Google LLC.Īnd lastly, read the app reviews. You should also confirm that the developer listed for the app is correct. To avoid downloading an app that may be embedded with malware, only select apps from the Google Play Store or the Apple App Store. For example, your phone can be hacked if you have: 1. Hackers can gain access to your phone in several ways, but they almost all require action on your part.